Claim

I ordered a CD at a internet shopping website.

Today I received it, but its condition was awful.
I can listen to the CD without problem, but the case was broken and there wasn't a lyric sheet. I had known it was a second-hand CD, but they have not mentioned its condition before.

I sent an e-mail to the shop. I'm not sure what they can do about it. I hope they will exchange to another one, at least will send me its lyric sheet.

I like the contents of the CD. It makes me even sadder.